What Makes A Luxury Ski Chalet

I guess one has to start with a good standard of ski accommodation, but then this in many respects from our experience is only a very small part of the luxury ski chalet package.

In the five years we have been running our luxury chalet we have found that probably the most important element is service which in our view is primarily about the people involved with our business. I genuinely believe that unless you really are passionate about getting it right, and have an inner desire to continuously find new ways to do things better, then the chances of you delivering a luxury chalet holiday are somewhat remote. I guess as an accountant and having worked as a change consultant the desire to continuously move the bar is inherent, and this helps in the way that year on year we strive, and find things to do that little better.

But at our ski in ski out luxury ski chalet the people that deal primarily with our valued clients is the professional chef, and chalet host. Whilst we provide concierge services and support as necessary,

when we recruit our staff we are looking for strong individuals who can effectively make quick decisions and have a real desire to please and provide service over and above the norm. Each year we fine tune the selection process to ensure we make the right choices, and in addition, provide the structure, through enabling controls, checks and systems to be empowered and measured, client feedback being important, to deliver a high quality and exceptional service.

I guess last year we must have got it pretty close with an average client feedback score of 4.8 out of 5.0. But such a high score is never a time to sit back, quite the opposite.